Answers

Launchpad Answers provides software projects with a simple way to track and answer questions. It draws on the approach of ticketing systems and bug trackers -- questions have statuses, comment histories and assignees -- but borrows the freedom of forums by allowing anyone to ask or answer a question.

• Ask a question
• Convert a question to a bug (without destroying original question)
• Assign a question to an individual or a team
• Answer contacts:
  • individuals can volunteer to be an answer contact for a project or distro
  • Launchpad emails answer contacts with new questions for their project(s)/distro(s)
  • answer contacts can create new FAQs
• Supports questions and answers in multiple languages
• Individuals can chose their preferred languages
• FAQs:
  • Create new FAQs
  • Answer questions with existing FAQ
• Question statuses:
  • Open
  • Needs information
  • Answered
  • Solved
  • Expired
  • Invalid
• Question whiteboards
• Search previous questions/answers
  • Filter for status and language:
  • Order results by relevancy, status, age
• Suggestions of previous answers that may help you, when you ask a question
• Different response types:
  • Add Answer
  • Add Information Request
  • Just a Comment
• View the history of a question
• When asking a new question, Launchpad suggests answers drawn from the project's question/answer history