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| = Maintenance Rotation Schedule = | {{{#!wiki caution '''Obsolete''' |
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| Here is the list of people responsible for handling user-support and operational maintenance on Launchpad according to the [[PolicyAndProcess/MaintenanceRotation|maintenace rotation policy]]. |
This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup. }}} |
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| == Week of Feb 14th 2011 == | = Launchpad Support Specialist tasks = |
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| '''Responsible squad:''' Red | The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here. |
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| || '''Responsibility''' || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || IRC support || || || || || || || [[BugTriage]] || || || || || || || [[ReviewingCodeImports|Code imports]] || || || || || || || [[https://help.launchpad.net/Translations/YourProject/ImportPolicy|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || || || || || || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || || || || || || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || || || || || || || [[https://answers.launchpad.net/launchpad-project/+questions?field.sort=recently+updated+first&field.actions.search=Search&field.status=Open&field.search_text=|Questions monitoring]] || || || || || || |
== Graphs of measurable queues == |
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| == Week of Feb 21st 2011 == | * https://lpstats.canonical.com/graphs/LPProjectBugTriage/ * https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/ * https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/ * https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/ * https://lpstats.canonical.com/graphs/LPProjectLicenseReview/ * https://lpstats.canonical.com/graphs/BuildersActiveVirtual/ |
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| '''Responsible squad:''' Green || '''Responsibility''' || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || IRC support || || || || || || || [[BugTriage]] || || || || || || || [[ReviewingCodeImports|Code imports]] || || || || || || || [[https://help.launchpad.net/Translations/YourProject/ImportPolicy|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || || || || || || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || || || || || || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || || || || || || || [[https://answers.launchpad.net/launchpad-project/+questions?field.sort=recently+updated+first&field.actions.search=Search&field.status=Open&field.search_text=|Questions monitoring]] || || || || || || |
|| '''Responsibility''' || Fast link || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad || || [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || || [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || || || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || || || [[https://answers.launchpad.net/~registry | questions]] || || || [[https://launchpad.net/~registry | remove subteams/superteams]] || || || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || || || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || || || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || || || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || |
Obsolete
This has been superseded by the Canonical-internal Launchpad Support Rotation and is pending cleanup.
Launchpad Support Specialist tasks
The Launchpad Support Specialist looks after all user queries and support, including the responsibilities shown here.
Graphs of measurable queues
https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
Responsibility |
Fast link |
irc.freenode.net#launchpad |
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LpStats / Builders Page (try this recipe) |
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launchpad-feedback and launchpad-users monitoring |
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Launchpad search - gold watches |
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unreviewed projects |
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