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= Maintenance Rotation Schedule = | {{{#!wiki caution '''Obsolete''' |
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Here is the list of people responsible for handling user-support and operational maintenance on Launchpad according to the [[PolicyAndProcess/MaintenanceRotation|maintenance rotation policy]]. |
This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup. }}} = Launchpad Support Specialist tasks = The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here. |
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* https://lpstats.canonical.com/graphs/BuildersActiveVirtual/ | |
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== Week of 2 May 2011 == '''Responsible squad:''' Orange On call schedule: * Henning, 800-1100 UTC * Abel, 1100-1400 UTC * Deryck, 1400-1700 UTC * Aaron, 1700-2000 UTC || '''Responsibility''' || Fast link || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchapd ||||||||||Orange Squad|| || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||||||||||Orange Squad|| || [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] ||||||||||Orange Squad|| || [[https://wiki.canonical.com/Launchpad/Translations/ImportQueueReview|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||||||||||Orange Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||||||||||Orange Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || Your inbox? ||||||||||Orange Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||||||||||Orange Squad|| || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://bugs.launchpad.net/+search | Launchpad search]] <<BR>> "prescription", "nude", "degree ba ma" ||||||||||Orange Squad|| || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] ||||||||||Orange Squad|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] ||||||||||Orange Squad|| == Week of 9 May 2011 == '''Responsible squad:''' Teal The Team squad is active over 2/3 of the day. One member will be on call for part of his day to drive the queues to zero. When a member comes unavailable ask another member to watch #launchpad. The squad will collaborate when there is overlap. There is often less than an hour of work to drive queues to zero for each squad member. * jcsackett is on call at the start of his day. * sinzui is on call at the end of his day. * wgrant is on call at the start of his day. * wallyworld on call at the end of his day. || '''Responsibility''' || Fast link || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchapd ||||||||||Green Squad|| || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||||||||||Green Squad|| || [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/Translations/ImportQueueReview|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||||||||||Green Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || Your inbox? ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://bugs.launchpad.net/+search | Launchpad search]] <<BR>> "prescription", "nude", "degree ba ma" ||||||||||Green Squad|| || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] |||||||||| Green Squad|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] |||||||||| Green Squad|| |
|| '''Responsibility''' || Fast link || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad || || [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || || [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || || || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || || || [[https://answers.launchpad.net/~registry | questions]] || || || [[https://launchpad.net/~registry | remove subteams/superteams]] || || || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || || || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || || || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || || || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || |
Obsolete
This has been superseded by the Canonical-internal Launchpad Support Rotation and is pending cleanup.
Launchpad Support Specialist tasks
The Launchpad Support Specialist looks after all user queries and support, including the responsibilities shown here.
Graphs of measurable queues
https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
Responsibility |
Fast link |
irc.freenode.net#launchpad |
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LpStats / Builders Page (try this recipe) |
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launchpad-feedback and launchpad-users monitoring |
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Launchpad search - gold watches |
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unreviewed projects |
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