Diff for "MaintenanceRotationSchedule"

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= Maintenance Rotation Schedule = = Launchpad Support Specialist tasks =
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Here is the list of people responsible for handling user-support and
operational maintenance on Launchpad according to the
[[PolicyAndProcess/MaintenanceRotation|maintenance rotation policy]].
The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here.
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|| '''Responsibility''' || Fast link || Orange || Yellow ||
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad || Daily (time in UTC)<<BR>>adeuring: 10-13:00<<BR>>rick_h_: 13-16:00<<BR>>deryck: 16-19:00<<BR>>abentley: 19-22:00|| M:Benji<<BR>>T:Graham<<BR>>W:Francesco<<BR>>T:Gary<<BR>>F:Brad ||
|| [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || * || * ||
|| [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || * || * ||
|| [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] || * || * ||
|| [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || * || * ||
|| [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || * || * ||
|| [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| * || * ||
|| [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || * || * ||
|| || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || * || * ||
|| || [[https://answers.launchpad.net/~registry | questions]] || * || * ||
|| || [[https://launchpad.net/~registry | remove subteams/superteams]] || * || * ||
|| || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || * || * ||
|| || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || * || * ||
|| || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || * || * ||
|| || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || * || * ||

== Responsibilities ==

'''Orange Squad''' For all responsibilities other than IRC, each squad member should spend an hour a day during interrupt duty week going through the lists above and driving them to 0.
'''Yellow Squad''' For all responsibilities other than IRC, Francesco and Graham do an hour each their morning, Gary does an hour at 11AM Eastern, and Benji does an hour at 3PM, and Brad does an hour at 4PM.

== Schedule ==

=== Week of 19 December 2011 ===

'''Responsible squad:''' Red

=== Week of 26 December 2011 ===

'''Responsible squad:''' None, Christmas shutdown

=== Week of 2 Jan 2012 ===

'''Responsible squad:''' Orange

Alternate 3-person IRC support schedule
10-14, 14-18, 18-22 UTC
|| '''Responsibility''' || Fast link ||
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad ||
|| [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) ||
|| [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||
|| [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] ||
|| [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||
|| [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||
|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] ||
|| [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||
|| [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails ||
|| [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.||
|| [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] ||
|| || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] ||
|| || [[https://answers.launchpad.net/~registry | questions]] ||
|| || [[https://launchpad.net/~registry | remove subteams/superteams]] ||
|| || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] ||
|| || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] ||
|| || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] ||
|| || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] ||

MaintenanceRotationSchedule (last edited 2021-05-27 14:27:10 by cjwatson)