{{{#!wiki caution
'''Obsolete'''

This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup.
}}}

= Launchpad Support Specialist tasks =

The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here.

== Graphs of measurable queues ==

 * https://lpstats.canonical.com/graphs/LPProjectBugTriage/
 * https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
 * https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
 * https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
 * https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
 * https://lpstats.canonical.com/graphs/BuildersActiveVirtual/

|| '''Responsibility''' || Fast link ||
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.libera.chat#launchpad ||
|| [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) ||
|| [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||
|| [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||
|| [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||
|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] ||
|| [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||
|| [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails ||
|| [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top.  Be sure to scan the list to the bottom.||
|| [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] ||
|| || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]]  ||
|| || [[https://answers.launchpad.net/~registry | questions]]  ||
|| || [[https://launchpad.net/~registry | remove subteams/superteams]]  ||
|| || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]]  ||
|| || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]]  ||
|| || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]]  ||
|| || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]]  ||