Personas are a thinking tool to help us think about what we're doing in terms of actual, honest-to-goodness human beings who aren't us. They aren't meant to represent any particular individual or even a target market. They are instead a condensation of our actual users into a number that we can actually think about and talk about. The profiles here are in-progress and not meant to be authoritative. Instead, they are supposed to be ways to stimulate and direct discussion. e.g. "What would Aitana think about this?". == John the Coder == * Loves coding * Hates wasting time doing 'admin' * Likes to get changes landed * Mostly uses the terminal * knows about DVCs, but not much about bzr * Hates interruptions * Often automates tedious tasks * Constantly finding bugs in things, especially his own code * Anal about their code * Has used open source for many years * Has to be part of communities (and is!) * Seeks praise from his peers == Aitana the Translator == * Wants to help out in Ubuntu, but has very little technical skills * Not a native English speaker * Uses Ubuntu in Catalan * Cares about translations quality, as it's what she has to use * Passionate about her language * Is in high school, so has a lot of time on her hands * Eager to learn * Uses GUI tools, the terminal is still kind of scary to him * Done a little bit of programming at school * A little insecure, masks this by talking too much == Jeremy the Manager == * Runs a small team * Has a suspicious boss * Has 12 developers to coordinate * Knows how to program but hasn't seen actual code in a year * Really gets along with his team, but one of them seems to be not doing enough, and that worries him. * Pretty much always has one (or three!) important deadlines to meet * Often being hassled by stakeholders from other departments == Kara the Ubuntu packager == * Small contributions across a huge range of _stuff_ * Gets way too much email * Likes to stay involved * Motivated by community as much as credit * Needs to keep up-to-date with everything happening in the distro * Has cyclic stressful months (before every release) * Lives in the terminal, only uses GUI when forced * Has used Launchpad for years, knows it better than some of the devs * Has long since changed the way she works to work around broken tools -- it's the Debian way * Reached the top of the community game ages ago. Not motivated by increased standing * Packages other peoples software == Matthew the LAMP developer == * Works in web development with PHP and MySQL * Uses SVN and a custom-made ticketing system * Uses as much open source software as he can, but is stuck with a few proprietary apps * Is interested in getting things done, doesn't care about communities * Has a dual-boot Ubuntu install at home, but has to use Windows at work, and his company use Fedora on servers. * Hasn't ever committed to an Open Source project. He'd like to, but he's a bit scared, since a lot of these people are uber-geeks. * When Matthew asks a technical question on an Internet forum (mailing list, IRC, whatever), it's always very, very carefully phrased. He's savvy enough to know that badly-asked questions draw fire, and that's the last thing he wants. He takes a long time to ask them, and is always a little disappointed when they don't get answered. == Bill the OEM engineer == * Works for a large OEM company * Works with a custom version of Ubuntu built for their PCs * Uses IE7. Company policy. * Is very technical con specific issues, but doesn't care about communities * Not a native English speaker * Works with multiple tools in parallel (bug trackers, etc) * Has crazy serious deadlines * Needs good documentation * Lives in a small rural city in China * Has a very bad internet connection