||<tablestyle="width: 100%; border: none;" style="background-color: #2a2929; font-weight: bold; color: #f6bc05; padding: 2px 5px 2px 5px;" colspan="4">{{attachment:lp-diamond-16.png}} ~-Launchpad users survey summer 2010-~||

||<tablestyle="float:right; font-size: 0.9em; width:40%; background:#F1F1ED; margin: 0 0 1em 1em;" style="padding:0.5em;"><<TableOfContents>>||

= Overview =

Between the 23rd of June and 12th of August 2010, the Launchpad team ran a survey aimed with the intention of learning:

 * in what roles people visit Launchpad
 * what Launchpad users like and dislike about the service
 * whether Launchpad users would recommend it to other people.

The team promoted the survey using Launchpad's [[http://identi.ca/launchpad|Identi.ca]] and [[http://twitter.com/launchpad_net|Twitter]] accounts, [[http://www.facebook.com/launchpad.net|Facebook page]] and the [[http://blog.launchpad.net/|Launchpad blog]].

||<tablestyle="width: 60%; border: none;" style="background-color: #2a2929; font-weight: bold; color: #f6bc05; padding: 2px 5px 2px 5px;" colspan="2"> ~-Results summary-~||
||Number of participants||595~-*-~||
||Mode role||Software developer (24.5%)||
||[[#like|Most liked features]]|| Integration and centralisation ||
||[[#dislike|Most disliked features]]|| Slow, lack of wiki, lack of git integration||
||[[#lastthing|Most common recent activities]]|| Made a translation, reported a bug ||
||[[#recommend|Would you recommend Launchpad? (0-10)]]||Mode: 10, Mean: 8.03, Net Promoter: 3.4||

~-* Not everyone answered every question.-~

= Those results in detail =

== What best describes the role that most often brings you to Launchpad? ==

||<tablestyle="font-size: 0.8em; width:30%; background:#F1F1ED; margin: 1em 1em 1em 0;" style="padding:0.5em;">{{attachment:lp-summer-survey-roles-col.png}}||
||<style="text-align: center;">'''437 replies. This does not include those who gave an ''Other'' response'''||

||'''Role'''||'''Percentage of respondents to this question'''||'''Number of respondents'''||
||Project owner||19.7%||86||
||Software developer||24.5%||107||
||Packager||10.3%||45||
||Bug triager||21.7%||95||
||Translator||23.8%||104||

179 people gave a response in the ''Other'' text box. The most common response was some variation on "end user".

<<Anchor(like)>>
== What do you like most about Launchpad? ==

Common themes:

 * Integration between tools
 * Integration with Bazaar
 * Collaboration between projects and individuals
 * Completeness
 * Centralisation
 * Clear user interface/ease of use
 * The applications themselves:
  * PPAs
  * Translations
  * Code hosting and review
  * Bug tracker

Selected quotes:

 * "It's home!"
 * "The Karma system is kind of neat."
 * "It is very complete and lets me manage my software from a to z without having to install a lot of stuff on my laptop. It is also a good way to centralize the versions of my software and its management. And also: its design. It is awesome, and a real pleasure to use."
 * "Rosetta is pure awesome"
 * "Launchpad Answers site. It's a jewel the too few Ubuntu users know about. Great resource for solving issues efficiently and with minimum noise."
 * "That it supports most of the development lifecycle. It's very nice that all of it is cross-linked and it's very easy to jump, say, from a bug report to the branch to the project release to a question etc. Having a way to create .debs also comes handy."
 * "Code Management; absolutely amazing, it's easily my favorite part of Launchpad"
 * "PPA's are really nice!"
 * "Best bugtracker out there as far as I'm concerned"
 * "it's a linux thing...linux things are groovy"

'''[[attachment:launchpad-user-survey-summer2010-like-responses.pdf|Download the responses]]''' (pdf)

<<Anchor(dislike)>>
== What do you most dislike about Launchpad? ==

Common themes:

 * Lack of a wiki
 * Slow
 * Lack of git integration
 * The user interface: confusing, hard to learn, not discoverable
 * Poor search
 * Blueprint generally

Selected quotes:

 * "Terrible usability, problematic navigation, poor linking between pages related to a software in different contexts, http 500, sticking to a single vcs, hardly working background processes of rosetta."
 * "Sometimes clunky-- e.g., not able to automagically crop/resize images for avaar. (not that hard, relaly)"
 * "SLOW SLOW SLOW SLOW page refreshes take forever, and forget it if its a bug from hell with 100+ comments, I open a tab and go and take a leak"
 * "Missing git support. With git in place I wouldn't keep any code on github. I love Launchpad's bug tracker. I love Launchpad's translation integration. I'm not that into bzr."
 * "The UI can be very intimidating to new or inexperienced users. Some easy to access documentation would be helpful."

'''[[attachment:launchpad-user-survey-summer2010-dislike-responses.pdf|Download the responses]]''' (pdf)

<<Anchor(lastthing)>>
== What was the last thing you did in Launchpad? ==

Common themes:

 * Made a translation
 * Reported a bug
 * Updated an existing bug
 * Uploaded a package to a PPA
 * Pushed to a Bazaar branch

Selected quotes:

 * "Uploaded 40 packages today"
 * "Merge new features to the trunk branch of my project"
 * "Translation suggestions and review"
 * "I asked for help setting up a printer"
 * "Released a new version of my software"
 * "I went to Lake Forest at 6:00 pm to attend an hour meeting. No one was there?"

'''[[attachment:launchpad-user-survey-summer2010-last-thing-done-responses.pdf|Download the responses]]''' (pdf)

<<Anchor(recommend)>>
== Would you recommend Launchpad to a friend of colleague? ==

||'''Mode response'''||10||
||'''Mean response'''||8.03||
||'''[[http://en.wikipedia.org/wiki/Net_Promoter_Score|Net Promoter score]]'''||3.4||

||<tablestyle="font-size: 0.8em; width:30%; background:#F1F1ED; margin: 1em 1em 1em 0;" style="padding:0.5em;">{{attachment:lp-summer-survey-recommend-col.png}}||
||<style="text-align: center;">'''494 replies'''||

|| &nbsp;||'''0'''||'''1'''||'''2'''||'''3'''||'''4'''||'''5'''||'''6'''||'''7'''||'''8'''||'''9'''||'''10'''||
||From 0 (not at all) to 10 (extremely likely).	||5.4% (29)||	3.9% (21)	||4.3% (23)||	5.0% (27)||	3.7% (20)||	10.0% (54)||	7.6% (41)||	13.2% (71)||	19.9% (107)||	19.9% (107)||	23.4% (126)||

= Simple analysis =

The people who responded to this survey were self-selecting and presumably not representative of the Launchpad userbase. However, the responses to the survey offer some interesting information.

Looking only at these responses, one could say that:

 * People like Launchpad enough to recommend it to someone else.
 * Translations and bug tracking are our two most used and liked features.
 * Code hosting and code review are very well appreciated by those who use them.
 * People like Bazaar but many would also like support for other VCSs, Git in particular.
 * More people like the centralised nature of Launchpad than dislike it.
 * A lot of people want to see wikis in Launchpad.
 * The UI is confusing to new users but experienced users find it easy to work with.
 * When comparing Launchpad to other services, people seem to mostly prefer Launchpad but there is some desire to see Launchpad work, in some unspecified fashion, more like GitHub.


= Comments =

 * Wikis we can do, speed we can do, native git?  Not so sure about that (thumper)
 * Your comment (your nick)