Place holder for the User acceptance testing process.

Basic steps for a UAT session:

• make sure people are on the right team to see the feature
• find LP pages that make sense to the people participating in the UAT (i.e. a page that they would normally use)
• Email people requesting participation in the UAT session and schedule calls with them
• Record the conversation to help with note taking
• Compile notes from all participants and write report
• Schedule call with feature squad team lead to talk over the report

Meanwhile, here are some tips from Dan (context was a UAT session with Chris Gregan):

- About recording - phrase it as a question, so it's more of a choice
for the person, eg: 'do you mind if I record this to make note-taking
later on easier?'
- Ask people to think out loud - he said 'nice' quite early on, then
went quiet, it would have been good if he'd said what he was thinking
all the way through - initial thoughts can be very useful
- When people are silent, just say 'tell me what you're thinking,
think out loud'
- Phrase questions from a one-to-one angle, eg: 'Can you see
everything you need to?' Rather than 'other people have said…'
- He goes off target a bit by talking about the side panels and
shading - but some interesting points
- Technical issues - test links before-hand and make sure people are
in the right groups before-hand, saves time, especially if people only
have 5-10 minutes
- Nice friendly, relaxed tone and manner throughout which is great!