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|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || Your inbox? ||||||||||Orange Squad|| | || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] ||||||||||Orange Squad|| |
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'''Responsible squad:''' Teal The Team squad is active over 2/3 of the day. One member will be on call for part of his day to drive the queues to zero. When a member comes unavailable ask another member to watch #launchpad. The squad will collaborate when there is overlap. There is often less than an hour of work to drive queues to zero for each squad member. * jcsackett is on call at the start of his day. * sinzui is on call at the end of his day. * wgrant is on call at the start of his day. * wallyworld on call at the end of his day. |
'''Responsible squad:''' Yellow |
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|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchapd ||||||||||Green Squad|| || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||||||||||Green Squad|| || [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/Translations/ImportQueueReview|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||||||||||Green Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || Your inbox? ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://bugs.launchpad.net/+search | Launchpad search]] <<BR>> "prescription", "nude", "degree ba ma" ||||||||||Green Squad|| || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] |||||||||| Green Squad|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] |||||||||| Green Squad|| |
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchapd ||||||||||Yellow Squad|| || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||||||||||Yellow Squad|| || [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] ||||||||||Yellow Squad|| || [[https://wiki.canonical.com/Launchpad/Translations/ImportQueueReview|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||||||||||Yellow Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||||||||||Yellow Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] ||||||||||Yellow Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||||||||||Yellow Squad|| || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://bugs.launchpad.net/+search | Launchpad search]] <<BR>> "prescription", "nude", "degree ba ma" ||||||||||Yellow Squad|| || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] |||||||||| Yellow Squad|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] |||||||||| Yellow Squad|| |
Maintenance Rotation Schedule
Here is the list of people responsible for handling user-support and operational maintenance on Launchpad according to the maintenance rotation policy.
Graphs of measurable queues
https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
Week of 16 May 2011
Responsible squad: Orange
On call schedule:
- Henning, 800-1100 UTC
- Abel, 1100-1400 UTC
- Deryck, 1400-1700 UTC
- Aaron, 1700-2000 UTC
Responsibility |
Fast link |
Mon |
Tue |
Wed |
Thu |
Fri |
irc.freenode.net#launchapd |
Orange Squad |
|||||
Orange Squad |
||||||
Orange Squad |
||||||
Translation imports and ubuntu-translators monitoring |
Orange Squad |
|||||
Orange Squad |
||||||
launchpad-feedback and launchpad-users monitoring |
Orange Squad |
|||||
Orange Squad |
||||||
Launchpad search |
Orange Squad |
|||||
Orange Squad |
||||||
Orange Squad |
Week of 23 May 2011
Responsible squad: Yellow
Responsibility |
Fast link |
Mon |
Tue |
Wed |
Thu |
Fri |
irc.freenode.net#launchapd |
Yellow Squad |
|||||
Yellow Squad |
||||||
Yellow Squad |
||||||
Translation imports and ubuntu-translators monitoring |
Yellow Squad |
|||||
Yellow Squad |
||||||
launchpad-feedback and launchpad-users monitoring |
Yellow Squad |
|||||
Yellow Squad |
||||||
Launchpad search |
Yellow Squad |
|||||
Yellow Squad |
||||||
Yellow Squad |