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← Revision 69 as of 2021-05-27 14:27:10 ⇥
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Comment: freenode → irc.libera.chat
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| = Maintenance Rotation Schedule = | {{{#!wiki caution '''Obsolete''' |
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| Here is the list of people responsible for handling user-support and operational maintenance on Launchpad according to the [[PolicyAndProcess/MaintenanceRotation|maintenance rotation policy]]. |
This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup. }}} = Launchpad Support Specialist tasks = The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here. |
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| '''Who's taking Danilo's slot in the Yellow squad?''' || '''Responsibility''' || Fast link || Red || Yellow || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad || || M:Benji<<BR>>T:Graham<<BR>>W:??????<<BR>>T:Gary<<BR>>F:Brad || || [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || * || * || || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || * || * || || [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] || * || * || || [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || * || * || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || * || * || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || * || * || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || * || * || || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || * || * || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| * || * || || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || * || * || || || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || * || * || || || [[https://answers.launchpad.net/~registry | questions]] || * || * || || || [[https://launchpad.net/~registry | remove subteams/superteams]] || * || * || || || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || * || * || || || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || * || * || || || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || * || * || || || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || * || * || == Responsibilities == '''Orange Squad''' For all responsibilities other than IRC, each squad member should spend an hour a day during interrupt duty week going through the lists above and driving them to 0. '''Yellow Squad''' For all responsibilities other than IRC, Danilo and Graham do an hour each their morning, Gary does an hour at 11AM Eastern, and Benji does an hour at 3PM, and Brad does an hour at 4PM. == Schedule == === Week of 26 September 2011 === '''Responsible squad:''' Orange === Week of 3 October 2011 === '''Responsible squad:''' Yellow === Week of 10 October 2011 === '''Responsible squad:''' Red === Week of 17 October 2011 === '''Responsible squad:''' Yellow === Week of 24 October 2011 === '''Responsible squad:''' Red |
|| '''Responsibility''' || Fast link || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.libera.chat#launchpad || || [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || || [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || || || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || || || [[https://answers.launchpad.net/~registry | questions]] || || || [[https://launchpad.net/~registry | remove subteams/superteams]] || || || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || || || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || || || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || || || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || |
Obsolete
This has been superseded by the Canonical-internal Launchpad Support Rotation and is pending cleanup.
Launchpad Support Specialist tasks
The Launchpad Support Specialist looks after all user queries and support, including the responsibilities shown here.
Graphs of measurable queues
https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
Responsibility |
Fast link |
irc.libera.chat#launchpad |
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LpStats / Builders Page (try this recipe) |
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launchpad-feedback and launchpad-users monitoring |
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Launchpad search - gold watches |
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unreviewed projects |
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