Diff for "MaintenanceRotationSchedule"

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⇤ ← Revision 61 as of 2012-02-03 14:49:32 →
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Editor: abentley
Comment:
← Revision 69 as of 2021-05-27 14:27:10 → ⇥
Size: 4492
Editor: cjwatson
Comment: freenode → irc.libera.chat
Deletions are marked like this. Additions are marked like this.
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= Maintenance Rotation Schedule = {{{#!wiki caution
'''Obsolete'''
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Here is the list of people responsible for handling user-support and
operational maintenance on Launchpad according to the
[[PolicyAndProcess/MaintenanceRotation|maintenance rotation policy]].		 This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup.
}}}

= Launchpad Support Specialist tasks =

The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here.
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|| '''Responsibility''' || Fast link || Orange || Yellow ||
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.freenode.net#launchpad || Daily (time in UTC)<<BR>>adeuring: 10-13:00<<BR>>rick_h_: 13-16:00<<BR>>deryck: 16-19:00<<BR>>abentley: 19-22:00|| M:Benji<<BR>>T:Graham<<BR>>W:Francesco<<BR>>T:Gary<<BR>>F:Brad ||
|| [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || * || * ||
|| [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || * || * ||
|| [[ReviewingCodeImports|Code imports]] || [[https://code.launchpad.net/+code-imports?field.review_status=NEW | new code imports]] || * || * ||
|| [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || * || * ||
|| [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || * || * ||
|| [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || * || * ||
|| [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| * || * ||
|| [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || * || * ||
|| || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || * || * ||
|| || [[https://answers.launchpad.net/~registry | questions]] || * || * ||
|| || [[https://launchpad.net/~registry | remove subteams/superteams]] || * || * ||
|| || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || * || * ||
|| || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || * || * ||
|| || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || * || * ||
|| || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || * || * ||

== Responsibilities ==

'''Orange Squad''' For all responsibilities other than IRC, each squad member should spend an hour a day during interrupt duty week going through the lists above and driving them to 0.
'''Yellow Squad''' For all responsibilities other than IRC, Francesco and Graham do an hour each their morning, Gary does an hour at 11AM Eastern, and Benji does an hour at 3PM, and Brad does an hour at 4PM.

== Schedule ==

=== Week of 19 December 2011 ===

'''Responsible squad:''' Red

=== Week of 26 December 2011 ===

'''Responsible squad:''' None, Christmas shutdown

=== Week of 2 Jan 2012 ===

'''Responsible squad:''' Orange

Alternate 3-person IRC support schedule
10-14, 14-18, 18-22 UTC		 || '''Responsibility''' || Fast link ||
|| [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.libera.chat#launchpad ||
|| [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) ||
|| [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] ||
|| [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] ||
|| [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] ||
|| [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] ||
|| [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] ||
|| [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails ||
|| [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.||
|| [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] ||
|| || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] ||
|| || [[https://answers.launchpad.net/~registry | questions]] ||
|| || [[https://launchpad.net/~registry | remove subteams/superteams]] ||
|| || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] ||
|| || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] ||
|| || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] ||
|| || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] ||

Obsolete

This has been superseded by the Canonical-internal Launchpad Support Rotation and is pending cleanup.

Launchpad Support Specialist tasks

The Launchpad Support Specialist looks after all user queries and support, including the responsibilities shown here.

Graphs of measurable queues

Responsibility

Fast link

IRC support

irc.libera.chat#launchpad

Build Farm

LpStats / Builders Page (try this recipe)

BugTriage

canned search

Notify about translation imports approval

new project POT imports

Bug imports

bug import questions

launchpad-feedback and launchpad-users monitoring

RT

Questions monitoring

open questions

Spam monitoring

Launchpad search - gold watches
Launchpad search - linkedin Launchpad search - nude
Launchpad search - prescription
Launchpad search - degree ba ma
future work Out of office emails

Project review

unreviewed projects
Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.

~registry review

registry admins

moderation queue

questions

remove subteams/superteams

remove direct subscriptions

remove structural subscriptions

reassign bugs

reassign blueprints

MaintenanceRotationSchedule (last edited 2021-05-27 14:27:10 by cjwatson)