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← Revision 69 as of 2021-05-27 14:27:10 ⇥
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freenode → irc.libera.chat
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= Maintenance Rotation Schedule = | {{{#!wiki caution '''Obsolete''' |
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Here is the list of people responsible for handling user-support and operational maintenance on Launchpad according to the [[PolicyAndProcess/MaintenanceRotation|maintenance rotation policy]]. |
This has been superseded by the Canonical-internal [[https://wiki.canonical.com/Launchpad/SupportRotation|Launchpad Support Rotation]] and is pending cleanup. }}} |
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== Week of Feb 14th 2011 == | = Launchpad Support Specialist tasks = |
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'''Responsible squad:''' Red | The [[https://launchpad.net/~czajkowski|Launchpad Support Specialist]] looks after all user queries and support, including the responsibilities shown here. |
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|| '''Responsibility''' || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] ||||||||||Red Squad|| || [[BugTriage]] ||||||||||Red Squad|| || [[ReviewingCodeImports|Code imports]] ||||||||||Red Squad|| || [[https://help.launchpad.net/Translations/YourProject/ImportPolicy|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring ||||||||||Red Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] ||||||||||Red Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring ||||||||||Red Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] ||||||||||Red Squad|| |
== Graphs of measurable queues == |
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== Week of Feb 21st 2011 == | * https://lpstats.canonical.com/graphs/LPProjectBugTriage/ * https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/ * https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/ * https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/ * https://lpstats.canonical.com/graphs/LPProjectLicenseReview/ * https://lpstats.canonical.com/graphs/BuildersActiveVirtual/ |
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'''Responsible squad:''' Green The green team is active over 2/3 of the day. One member will be on call for part of his day to drive the queues to zero. When a member comes unavailable ask another member to watch #launchpad. The team will collaborate when there is overlap. * jcsackett is on call at the start of his day. * sinzui is on call at the end of his day. * wgrant is on call at the end of his day. Monday is an exception where wgrant will be the only member on call. || '''Responsibility''' || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] ||||||||||Green Squad|| || [[BugTriage]] ||||||||||Green Squad|| || [[ReviewingCodeImports|Code imports]] ||||||||||Green Squad|| || [[https://help.launchpad.net/Translations/YourProject/ImportPolicy|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring ||||||||||Green Squad|| || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring ||||||||||Green Squad|| || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] ||||||||||Green Squad|| || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] |||||||||| Curtis|| == Week of Feb 28th 2011 == '''Responsible squad:''' Blue || '''Responsibility''' || '''Mon''' || '''Tue''' || '''Wed''' || '''Thu''' || '''Fri''' || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || || || || || || || [[BugTriage]] || || || || || || || [[ReviewingCodeImports|Code imports]] || || || || || || || [[https://help.launchpad.net/Translations/YourProject/ImportPolicy|Translation imports]] and [[https://lists.ubuntu.com/archives/ubuntu-translators/|ubuntu-translators]] monitoring || || || || || || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || || || || || || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || || || || || || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || || || || || || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] |||||||||| Curtis|| |
|| '''Responsibility''' || Fast link || || [[https://wiki.canonical.com/Launchpad/IRCSupport|IRC support]] || irc.libera.chat#launchpad || || [[https://wiki.canonical.com/Launchpad/BuildFarm|Build Farm]] || [[https://lpstats.canonical.com/graphs/BuildersActiveVirtual/|LpStats]] / [[http://launchpad.net/builders|Builders Page]] (try [[https://wiki.canonical.com/Launchpad/BuildFarm#Summary|this recipe]]) || || [[BugTriage]] || [[https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED|canned search]] || || [[https://dev.launchpad.net/Translations/ImportQueueApprovalNotification|Notify about translation imports approval]] || [[https://translations.launchpad.net/+imports/+index?field.filter_target=[PRODUCT]&field.filter_status=NEEDS_REVIEW&field.filter_extension=pot | new project POT imports]] || || [[https://dev.launchpad.net/PolicyAndProcess/BugImportHowto|Bug imports]] || [[https://answers.launchpad.net/launchpad/+questions?field.search_text=bug+import&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status-empty-marker=1 | bug import questions]] || || [[https://wiki.canonical.com/Launchpad/FeedbackMonitoring|launchpad-feedback]] and [[https://lists.launchpad.net/launchpad-users|launchpad-users]] monitoring || [[https://support.one.ubuntu.com|RT]] || || [[https://wiki.canonical.com/Launchpad/AnswerContact|Questions monitoring]] || [[https://answers.launchpad.net/launchpad-project/+questions?field.search_text=&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status-empty-marker=1 | open questions]] || || [[https://wiki.canonical.com/Launchpad/DealingWithSpam | Spam monitoring]] || [[https://launchpad.net/+search?field.text=gold+watches&field.actions.search=Search| Launchpad search - gold watches]] <<BR>> [[https://launchpad.net/+search?field.text=linkedin&field.actions.search=Search | Launchpad search - linkedin]] [[https://launchpad.net/+search?field.text=nude&field.actions.search=Search| Launchpad search - nude]] <<BR>> [[https://launchpad.net/+search?field.text=prescription&field.actions.search=Search| Launchpad search - prescription]] <<BR>> [[https://launchpad.net/+search?field.text=degree+ba+ma&field.actions.search=Search| Launchpad search - degree ba ma]] <<BR>> ''future work'' Out of office emails || || [[https://dev.launchpad.net/Registry/ProjectReview | Project review ]] || [[https://launchpad.net/projects/+review-licenses | unreviewed projects]] <<BR>> Note: projects are ordered with oldest at top. Be sure to scan the list to the bottom.|| || [[https://dev.launchpad.net/Registry/RegistryReview | ~registry review ]] || [[https://launchpad.net/~registry | registry admins]] || || || [[https://launchpad.net/~registry/+mailinglist-moderate | moderation queue]] || || || [[https://answers.launchpad.net/~registry | questions]] || || || [[https://launchpad.net/~registry | remove subteams/superteams]] || || || [[https://launchpad.net/~registry/+subscriptions | remove direct subscriptions]] || || || [[https://launchpad.net/~registry/+structural-subscriptions | remove structural subscriptions]] || || || [[https://bugs.launchpad.net/~registry/+assignedbugs | reassign bugs]] || || || [[https://blueprints.launchpad.net/~registry/+specs?role=assignee | reassign blueprints]] || |
Obsolete
This has been superseded by the Canonical-internal Launchpad Support Rotation and is pending cleanup.
Launchpad Support Specialist tasks
The Launchpad Support Specialist looks after all user queries and support, including the responsibilities shown here.
Graphs of measurable queues
https://lpstats.canonical.com/graphs/LPProjectAnswersTriage/
https://lpstats.canonical.com/graphs/LPProjectCodeImportReview/
https://lpstats.canonical.com/graphs/LPProjectTranslationsImportReview/
https://lpstats.canonical.com/graphs/LPProjectLicenseReview/
Responsibility |
Fast link |
irc.libera.chat#launchpad |
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LpStats / Builders Page (try this recipe) |
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launchpad-feedback and launchpad-users monitoring |
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Launchpad search - gold watches |
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unreviewed projects |
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